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Poster:

Charles Fortenberry

Date:

2/13/2007 10:50:00 PM

Reviewed:

American Auto Transport

Subject:

Worst experience ever

Review:

I have only moved 2 cars. The 1st time was a breeze. This time, very bad. Their first concern was getting my credit card info so they could "start the process". The only conact in 2 weeks was Nicole from customer service. She was very nice but no help. All I got was excusses about trucks breaking down and not communicating. I was an O/O for years, you dont' have drivers and freight out there and not know anything about it for 10 days! If you were having a problem, I would think you would call the customer first!! These people forgot who the customer was. It was like I was an inconvenence to them!

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Charles Fortenberry gave American Auto Transport a rating of:

Review details
Quote or Order ID:	1256305
Quote or Order Cost:	$650

Origin:	Nevada
Pickup:	Never
Destination:	Texas
Delivery:	Never
Total Time from pickup to delivery of vehicle:	710 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Thomas
Secondary Contact:	Nicole

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