| DO NOT USE THIS COMPANY | | Duo Fast was supposed to pick up my car and deliver it to Florida. First of all, they never came. Second of all, after numerous phone calls they told me several false excuses (lies) but said that if I was willing to pay more they c,ould get it mov... [ More ] |
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| Horrible | | I will NEVER use this company again. I spoke to someone and had what I thought was a day set. I wanted my jeep picked up on a Monday, I called them the Friday prior to make sure everything was all set and ready to go, they confirmed and stated that a... [ More ] |
|  | | Stephanie | | 10/23/2012 3:47:00 PM |
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| Bait and switch | | After a year Deployed in supprot of the WAR, trying to get my dream car to me, turned out Bad all around, started out @ 725.oo, 125.00 down and 600.oo at time of delivery, changed to 700.00 at drop off then they wanted 750.oo at drop off. after three... [ More ] |
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| No Refund | | They took my $150 deposit in August, never picked up the vehicle, and haven't refunded my money.
I placed an order with Nelson Smith (Order #63322) during the week of Aug. 6, 2012. Duo-Fast did not honor the terms of our arrangement because, accor... [ More ] |
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| Very prompt | | I found Duo Fast online while searching to ship my Acura. They were in the state of Florida which is where I was shipping from so I gave them a shot. I called to setup the order and placed a deposit of $125. I was assigned a driver two days later and... [ More ] |
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| Good experience | | I contacted Duo Fast to ship a company car. Was referred to them by a friend who had a good experience with them in the past. I placed the order on Tuesday and had the car picked up on Thursday at the same price that I was quoted. The car got to the ... [ More ] |
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| Good service overall | | I needed to ship my car quickly to indiana because of an emergency with work and these people delivered and were fair priced and very professional. they did a good job overall and had good customer service. [ View ] |
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| Satisfied with service | | I needed my 2004 Lexus shipped the next day was told that a few days notice is usually needed but that they would do their best to get me a driver as soon as possible. Luckily Henry was able to find me a driver the same day I placed the order for pic... [ More ] |
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| VERY POOR SERVICE | | Never using them again.
I was told by Alex Smith that i would get the car from Portland to Michigan in 5 days.
I got it after 14 days. After taking my deposit Alex Smith has not reurned one phone call or email.
The pice was right in the midlle but... [ More ] | | We'd like to offer a response. The issue was not with our company, it was with the driver's company. He took longer than he should have, I believe he encountered some unexpected delays. Sometimes things happen like that when your driving across the c... [ More ] |
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| Horrible Experience! | | The carrier that was used was horrible and brought my daughter to tears. The car was delivered damaged and the driver wanted my daughter to travel 20 miles to get her car, despite the delivery location being in the contract. And, the driver tried t... [ More ] |
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| Duo Fast Transport | | Pick up was on time as well as delivery. I was called in advance about when my car would be picked up and when my car would be delivered. No damage to the car and everything was inside. I would use this company again. [ View ] |
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| Absolute liars and deceitful company and industry | | I am confident Duo Fast Transport will try to deny and refute this bad review. They lie to customers, so why would they be different to a complaint? But this review is for future consumers, not Duo Fast transport. I am sure they know everything I a... [ More ] |
| | | Dan W. | | 8/20/2012 3:39:00 PM |
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| Excellent service | | Had a very good experience with Duo-fast. Expect instantaneous response until you pay your holding fee then it's a little harder to get questions answered. I requested a pick-up date and that's when the driver showed up. Four days later our car was a... [ More ] |
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| Dishonest & Bait and Switch | | This is my third time writing this review because Duo-Fast had it taken down the first 2 reviews saying we were not a true customer, but indeed we were I have the contract and CC statement to prove it. I have sent a copy of my credit card statement a... [ More ] |
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| It Never Happened | | I purchased a vehicle from a dealership in Wayne, NJ and placed a deposit for Duo to find a driver. It NEVER happened. After two weeks of guaranteeing service, I requested a refund. Alex Smith was the representative. He was always friendly and po... [ More ] |
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| Dishonest | | DuoFast was fast to take my deposit but then disappeared. Several calls & emails went unanswered over a three-week period. Found another company that delivered the vehicle. Requested refund & had to wait 5+ weeks, and then they withheld more ... [ More ] | | This is not our customer. We don't take a deposit upfront. This person has us confused with another company. [ view ] |
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| Prompt service and no Hidden charges | | I strongly recommend Duo Fast Transport. They are prompt and accurate, they just missed the first pick up date, but still they intimated me at every step and the service is really good. Thanks and Tony Martin of Duo Transport. [ View ] |
|  | | Rajesh | | 7/5/2012 2:28:00 PM |
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| Quick delivery | | Dispatch manager very helpful. Moving is stressful. The car arrived on time. The driver was very nice and prompt. The car arrived in 3 days - record time. [ View ] |
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| over all good | | thanks duo fast and George mount for getting my car from California to Tampa Florida safe and sound.. my car arrived about. half a day late but i know in such a long trip there's a. lot. of. traffic. involved.. but. u guys did a great job i will use.... [ More ] |
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| Dishonesty | | Duo Fast Transport told me they were going to pick up my car in 3 days. It has been 2 weeks and counting. i have incurred storage fees and more. Never use these guys. They lie and cheat and that's not good for business. [ View ] | | This person called us on an expired quote and asked us to honor the price. We told them it would only hurt them from getting a driver. [ view ] |
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| The best out there! | | Duo fast moved 2 vehicles for me. Very prompt and professional. Mr Gray followed up with me on multiple occasions and ensured that I was 100 percent happy with the service. The drivers were very professional as well. I chose duofast because they o... [ More ] |
| | | chris | | 5/11/2012 12:01:00 PM |
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| Bad Business | | I recently had my 2010 Camaro shipped from NY to TX . The contracted date of pick-up was between Saturday 4/7 and Tuesday 4/10 because I stated that they could pick it up anytime as long as it was delivered by Saturday 4/14 because I had work obligat... [ More ] |
| | | Jameson Forman | | 5/8/2012 11:18:00 AM |
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| Great Service | | They were very courtious and profesional. They were upfront and clear with the information of their service. No suprises. And delivered on time as promised. Will deffinately use the again and recomend them to friends. [ View ] |
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| My car in Arizona never picked up | | Don't use this company ! They've taken my deposit and did not pick up my car in Arizona as promised. I've sent them emails and have left messages and no responses from them to date. I have emails to prove the terms and conditions agreed upon and t... [ More ] | | Apologies for this, we are having issues with reviews that we do not know who they are. [ view ] |
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| Bait & Switch/False Advertising | | This is my third time writing this review because Duo-Fast had it taken down the first time saying we were not a true customer, but indeed we were. I have sent a copy of my credit card statement showing that they charged us to transport reviews twi... [ More ] | | We still dont know who this is!!!! Please disregard [ view ] |
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| Mr. Nelson Smith & Duo Fast are very efficient | | This was a very great and pleasant expirience, my car was picked up on time delivered by the time that Nelson said it would and in the same exact condition. Everything Nelson said would happen did. I saves a lot of money by shipping my car with Duo F... [ More ] |
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| Excellent Service | | Straight forward and informative on the first call. We set a pickup date of 5/1/12, Robert called on 4/25/12 to say they wanted to pickup my van today because he wasn't sure about a truck being around on 5/1. Loaded today, will be in TN. tomorrow. No... [ More ] |
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| Under bids to steal your money!!! | | On April 4, 2012 I signed a contract and put down $100 deposit to have my 2001 Cadillac Catera transported. I was told that it would go on the National Board for pick up and should have it picked up by April 9, 2012. On April 18, 2012, I called and a... [ More ] | | We explained to the customer that because she changed her drop off address (making it 150 miles further away) we could not keep the same price. She insisted that she keep the same price and we were not able to get a driver. She went on to double post... [ More ] |
| | | Paula | | 4/24/2012 3:00:00 PM |
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| Untrustworthy, Fraudulent & Falsifying!!! Absolute Bait & Switch!!! | | Alex smith promised me everything on earth before I signed the contract for shipping my car from KS to CA for $600.(But I ended up paying $950) Since I have already read the reviews on this website I was little hesitant to pay and I asked him to emai... [ More ] | | PLEASE DISREGARD THIS POST- SEEMS THAT A COMPETITOR IS TRYING TO HURT US, THIS NAME IS NOT IN OUR SYSTEM WE DO NOT KNOW WHO THEY ARE! [ view ] |
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| Great price- I was waiting for something to go wrong | | I solicited bids online for a recent transport of my SUV from CO to FL. Duo transport was one of the lowest and responded very promptly. I was initially skeptical after reading some problems with online carriers. They requested a $100 booking fee b... [ More ] |
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| honda shipment | | great service will definitely use again, excellent communication, vehicle arrived in timely manner, as achedule and promised. [ View ] |
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| Shipping | | Duo-fast quoted me a price 0f 400 and they were going to pick up the vehicle on monday morning. I took the day off and waited all day and never heard from the shipping company until I called and they said they didn't have any drivers, but they never ... [ More ] | | we do not know who this is! In our system this shows up as a quote not an order, please disregard this review! [ view ] |
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| GREAT COMPANY!!!! | | NELSON WAS VERY INFORMATIVE, POLITE, AND HELPFUL. HE AND WESLEY MADE THE TRANSACTION VERY SMOOTH AND SUCESSFUL. MY OVERALL EXPIRIENCE WITH DUO FAST WAS WAS GREAT. I HAVE NEVER TRANSPORTED A VEHICLE FROM ONE STATE TO ANOTHER, BUT THANKS TO DUO FAST I ... [ More ] |
| | | RICK HINZER | | 2/28/2012 10:54:00 PM |
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| This carrier exceeded my expectations | | From ease of obtaining quote, to prompt response from Chris Tarin to my question that convinced me to use this carrier, to speed in contracting, to an almost immediate pick up and timely delivery - this provider exceeded my expectations! [ View ] |
| | | pkehoe | | 2/28/2012 12:09:00 PM |
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| Think twice before u sign their contract | | Helllo i had about a dozen transport companys contact me when i needed my silverado transported from oh to mi and i picked duo fast because they we the lowest in price for the transport. my sales rep was Robert gray which at first he would agree an... [ More ] |
| | | Alfredo a | | 2/24/2012 2:37:00 PM |
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| Brokers overall business conduct | | I was told my credit card would not be charged till a carrier was assigned. Received contract and stated this in the agreement while crossing their langugage out. Their contract also states it can take up to 30 business days to recredit my account.
... [ More ] |
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| Not trustworthy - Late,Rude and Intimidating | | George Mount gave me a quote which was $100 lower than what any of the other 20 companies gave me. I was in a hurry to have the vehicle shipped once my move got confirmed. He said he had a driver waiting to pick up the next day and they do this route... [ More ] |
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| highly reccomended | | The overall expirience was great. They made everything smooth ans seamless. Nelson was very helpful and professional they delivered on evry promise they made which was essential to my transport being successful [ View ] |
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| Read it before you sign up with this company | | I moved from Nevada to Georgia, and searched lots of compoanies on the web site. Couple of companies called the same amount $700, but Duo has the best reputution from this site. That's why I signed. Here are what happen to me.
I called them and a... [ More ] |
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| CUSTOMER BEWARE | | I recently contracted with Duo Fast Transport to transport my car from Florida to Utah and need to share my experience with everyone who will listen. In dealing with this company and the subcontracted Auto Relocation Services, LLC company, I continua... [ More ] | | Please be advised that this customer is completely exaggerating and falsifying this review. This customer did go through an out of the ordinary situation with his route but that we diligently worked through. The customer completely exceeded the weigh... [ More ] |
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| Great Service | | My helper for this Transport was Chris. He was extremely helpful through this whole process. He kept me updated and calm. I would most definitely use this company again. He was a sweetheart and very helpful in every aspect. I am completely satisfied ... [ More ] |
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| continued... | | number until Monday...???? oh well, I don't care about the darn number, I just don't want to deal with them anymore. They told me they'll call me on Monday to give me my cancellation number....well guess what? they NEVER called back! surprised? not r... [ More ] | | We'd like to offer an explanation as to what happened with this customer- Due to the 2011 holiday season we experienced a major back up with some of our routes and some of our customers experienced some delays. It was not just our company, most trans... [ More ] |
| | | Fernanda T. | | 1/23/2012 10:56:00 AM |
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| GREAT SERVICE | | Customer service was great.
On time delivery price was just right...
Tracking my order through DUO's customer service was a breeze...
I WILL USE THESE GUYS AGAIN!!!!
[ View ] |
| | | Ramon | | 11/14/2011 7:16:00 PM |
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| Accurate & On-Time | | I found this company after doing an exhaustive online search. I had read so many horror stories about car shippers, that I was just about to drive the darn thing myself. I saw the reviews for Duo and everything looked good. The price they quoted me w... [ More ] |
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| FAILURE TO DELIVER | | I placed an order for the delivery of 2005 Toyota 4 Runner from Utah to Georgia on 09/19/2011. The initial deposit was paid, and the first available date for pick up was 09/22/2011. Rather unfortunately, and the company could not even fulfill its obl... [ More ] | | We would like to offer a response to this post. Seems that all the details as why these complications have risen was not included. This particular route has been difficult because there are not many drivers heading in that direction. There was also a... [ More ] |
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| doufast transport | | excellent service ,recieved vehicles on timevery honest and proffesional,not to mention very helpful and available to talk to you to satisfy concerns. would definately use them again. was extremely happy with their service [ View ] |
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| SCAM!!! | | Hi, I'm active duty military and contracted DuoFast to ship my truck. They were very helpful at first but once the truck was late being picked up I became leery. This organization is all lip service, once the truck was over a month late to be picke... [ More ] | | Hi, Id like to offer an explanation to this particular situation: unfortunately we are experiencing some difficulty with this particular route. It is not only extremely frustrating for the customer, but for us as well. Mainly because at Duo Fast Tran... [ More ] |
| | | Scott | | 9/26/2011 11:08:00 AM |
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| Apology Accepted | | Duo-Transport called and apologized for the difficulty we had trying to get our vehicle transported. There was an employee that was let go because of the under bidding which caused not only our problem but problems for other customers who also cancel... [ More ] |
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Valley Solutions, Inc.