Company Response Review Report Review
Ship-A-Car Direct

Austin Submitted this review about Ship a Car Direct
Review made Live: 5/28/2015 12:31:00 PM
My experience with Ship-A-Car Direct was alright. My main contact was Jason and he was very personable and helpful when it came to customer service. I was told the delivery would take 4-6 days so I scheduled my pickup time mid week to get it to the destination by the weekend. The car pickup was a little rushed and earlier than expected but worked out. When the vehicle was picked up, I was told by the driver that they would deliver it the next day. This didn't work for me because it was Monday and I wasn't flying to my destination until Saturday. The delivery got to the destination on Sunday which was as scheduled although I was pressured to move it from my preferred day of Saturday. Moving the date from Saturday to sunday forced me to find a way from the airport to my place of stay (which was an hour away). So I had to get a cab to travel because I am not 25 yet and am unable to rent a car. This cost me about $150 additional. Overall my experience was okay but I think I would prefer to drive or ship without use of a broker.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
425988-UM
Quote or Order Cost:
$625

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/28/2015 7:48:00 PM
So sorry there were problems with timing, Austin. We are following up with the carrier about the inconvenience.