Review Report Review
Worst Service Ever! LIARS

Jina Submitted this review about Avis Express
Review made Live: 3/23/2015 12:05:00 AM
We received a quote from AVIS to move our household items from Houston to Atlanta during mid June 2014. Since our final destination was not yet available, we also requested for the free storage service provided by them. On the day of pick up, they said they will require additional charge (which was >1000$ from the initial estimate) to do the delivery. We were 1 day away from our travel date and didnt have another choice; hence we agreed to paying the extra cost.
After having moved into the final destination in Atanta (the date and location address was given in prior), it took more than 2 weeks for the final delivery. Even though we repeatedly called them to check for delivery date and time, they did not commit to a time or date. Eventually, they called in when we were out of town, and said they are going to deliver that day. My husband had to fly in to accomodate this and they still didnt deliver on that promised date citing truck breakdown.
Despite all these service failures, what upsets us the most is we were missing electronic items such as our flatscreen TV, vaccum cleaner, and musical instruments. The goods that they did deliver was in very bad condition (and we do have photographic proof). It was very obvious that the goods were removed from its original packaging and repackaged. Even worser was that we found goods (extremely personal items such as decorated medals, certificates, photos etc. among other things) including a mattress that did not belong to us in what was delivered. The delivery person did not know what to do with it and left it with us. We tracked down the owners and they have used AVIS as their movers and was unaware that their stuff is delivered to us because they were still waiting on their delivery.
We were promised that arrangements will be made to pick up the wrongly delivered stuff and will be adequately reimbursed for our lost goods. AVIS claims our stuff was stolen from storage and they have filed a police complaint. To this date, we are yet to receive a copy of this complaint or any updates on this matter. We have not received any reimbursements at all nor have the wrongly delivered stuff been picked up. It is still sitting in our storage wasting our precious square footage.
We are utterly disappointed by the lack of quality and integrity of service of AVIS express and hope other customers are not duped as well.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Avi
Quote or Order Cost:
$4000