Company Response Review Report Review
DO NOT USE AUTO SHIPPING GROUP

M. Paul Submitted this review about Auto Shipping Group LLC
Review made Live: 10/21/2014 11:40:00 PM
ASG demonstrated horrible communication and my contact person demonstrated a lack of honesty while coordinating the shipment of our vehicle.

I have shipped 4 vehicles in the last 6 years, and have never experienced such a horrible business operation as ASG.

I chose the company due to past (positive) experiences with Cascade shipping - now a part of ASG parent company. My primary contact person was rarely available, did not respond to phone calls, and was difficult to reach via email. (After getting our pickup date by ASG, I later had to coordinate directly with the trucking company driver upon finding out that I was given a completely incorrect date by ASG which was also past our original availability window). I ended up doing ASG's job for them by coordinating directly with the trucking company myself throughout the entire process. I was told throughout the week that ASG was having "phone problems" - which shouldn't matter - find a phone and call your clients! Extremely difficult to get in contact with anyone.

In ASG's defense - they did finally offer to refund all their charges and a VP of ASG called me personally. However, the same communication problems occurred on the delivery end.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011628
Quote or Order Cost:
$1550

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/27/2014 6:54:00 PM
Mr. Paul...You asked me personally, if I would assign a different agent to your load based upon communication difficulties you were having with the original agent. I was happy to do so. The second agent and manager I assigned to you, kept you apprised of the situation and the carrier was 2 days late on delivery. We did change phone systems during the time of your transport and we expected some hiccups along the way in doing so. I refunded the cost of your transport well before the vehicle was picked up based upon your prior relationship with our company and the fact that you expectations were not met. THANK YOU for your continued business with our company, and for your service in the United States Navy as well...Greg Bailey...Vice President...Auto Shipping Group Inc.