Stolen money

Tami DeFrank Submitted this review about Tru Auto Transport Inc.
Review made Live: 7/12/2013 7:48:00 PM
Kim charged my credit card $950, which is the total for the car transport. The day before my car is to be delivered, I find out she told the trucking company that the fee was to be paid at delivery. She has not returned any phone calls, texts or emails. She has acknowledged to myself and the driver that the fee was to be paid by credit card. I am disputing the credit card charge as fraudulent. I am next going to file a complaint and go after her brokers license. She ruined a day of my vacation because I had to get this cleared up so the car can be delivered. Never use this person!!!!!

Company Response
Kim McCarthy from Tru Auto Transport Inc. Submitted this response.
Response Date: 7/28/2013 1:54:00 PM
LESSON FOR ME: When a customer begs to pay the total amount for the transport all on credit card, say no. No matter what the circumstance. They are doing it so they can get the transport for free . This is exactly what Tami did. She set me up, in order to NOT pay a broker fee and ATTEMPT to get her entire transport for free. I took Tami's credit card payment because she said there was NO WAY she could get cash to her daughter for the delivery. Reluctantly, I said yes to take the entire payment on the credit card..........MISTAKE....... Tami called me 25 times in ONE HOUR....... I was not available during the time she called. When I did not return her call DURING THAT ONE HOUR, she disputed her credit card charge. This was ridiculous, since it was FOUR DAYS before the car was to be delivered. When I called Tami back, she said well I was freaking out, I thought you left the country or something with my money. REALLY? During this short period of time, I had received about 30 text message and emails saying she was calling the police and charging me with fraud. So I asked Tami.... Did you dispute your credit card charge? She said.... NO I DID NOT DISPUTE MY CHARGE, I WAS GOING TO, BUT I CHANGED MY MIND....I did not believe that for a second, nor did the carrier. They said she was out of control, yelling and threatening them and me. The carrier said she appears to be one of those people that are trying to get something for free. The carrier recommended to me that we see what happens in the morning with the credit card charge. GUESS WHAT?? She had disputed the charge and the $950 was immediately taken out of my bank account. So of course since I did not have any of Tami's money any more, I was not paying the carrier. And they completely agreed. They said they would only deliver if it was cash. Tami then tried to pay the carrier by credit card. They said no way. Cash only and Tami agreed. Funny that miraculously Tami could find the $950 in cash to get to her daughter, but when I asked her, it was not possible. Sad, that people set out to pay by credit card solely so they can dispute their charge and get something for free. I work too hard to have a customer pull this on me. But, it is my own fault for taking the payment up front. Never again. So STOLEN MONEY??? No I think not. If I stole your money, I would have your money. This whole thing cost me money and hours of phone calls to the truck driver. There are good and bad people in the world.......................