Wow, what can I say to this? It started wonderfully, then the truck had issues. Although the driver still got it there in record time we cannot give kudos because of the stress and inconvenience they caused Lisa. All the phone calls we had to make added to our frustration at not being able to do more, and in the end, to not please her! We are here every step of the way... always. When the driver arrived in Hempstead, we had to guide him to her door because he had no GPS. The time delivered was 12 hours later than scheduled. We feel that at the very least, the driver communicated constantly with us and with Lisa. Apparently and rightly so, the driver's dispatcher preferred that his driver not be on the phone while he's on the road. It takes a lot of concentration to drive a large car carrier! If your car was on the truck, logically, you would hope the driver was taking the utmost care of it by taking every precaution to deliver it safely and in pristine (though usually dusty) condition. About the time frame.. from origination point to destination the time was 3 days from pickup. This is outstanding! The cost of $585 was fantastic! Did we compensate for the review? No! Was there any damage? Absolutely not! Was there a delay at pickup? Yes.. the driver was less than 50 miles away from pickup when he broke down. He fixed it and got to Lisa's Aunt, as soon as possible and with constant communication. We were in contact with Lisa, her Aunt, the dispatcher and the driver throughout the entire shipment, from morning till late night, daily. There is nothing to be ashamed of here!!!