Company Response Review Report Review
Auto Transportation

John Meyerhoff Submitted this review about Pioneer Auto Express Corp.
Review made Live: 11/10/2008 9:31:00 PM
Below is the review I wrote for AA-Automovers which brokered the pickup and delivery of my car by Pioneer Auto Express.


It is important to recognize that AA-Automovers was the broker for Pioneer Auto Express which did the actual transportation. I placed a request for transportation 2 weeks prior to the date which I wanted for pick up. Even though for $50 more they (AA-Automovers) offer a narrower pickup window, I was told that with that much lead time they could give me a narrower window without charging me more. The driver (for Pioneer Auto Express) picked up the car on time although we had to drive about 15 minutes to a mall which had a large enough parking lot for the carrier. The driver was professional, taking digital photos of the car and noticing 2 very minimal scratches on the 1 month old car. He told us he would be in California by Tuesday but in fact the car was not available for delivery until Thursday (which was the contracted delivery date). The car arrived in the same mechanical shape it was when loaded and with no damage nor any lost items. The car was dirty, but no dirtier than when we drove a different car cross country last year.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0936- 1224
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
Company Response
Kenny from Pioneer Auto Express Corp. Submitted this response.
Response Date: 11/25/2008 2:38:00 PM
We apoligize for the 15 minute drive. Occasionally, our drivers must set up a location different from a residential address because of federal regulations, turning restrictions, low bridges, trees, etc. In such situations, a large parking area close to the freeway is an ideal place for our big rigs to unload/load cars. Overall, we are glad your experience was above average. We appreciate your business.