Unprofessional, Deceptive Practices, Significant Price Inflation, and Time Lost
Robert
Submitted this review about
iMovers
Review made Live: 6/15/2023 6:40:00 AM
TL;DR:
- Allegiance Movers LLC (Broker) and I Movers LLC (Mover)
- No option for an in person estimate, resulting in a 200% price increase from initial quote
- At time of booking and first payment provided name of assigned moving company. Less than a week before our move date changed to a different moving company with negative online reviews
- Hasty, unprofessional packing including lack of packing materials used (bubble wrap, tv boxes, frame boxes, etc) resulting in damaged items
- Delivery date delayed twice, with poor communication
- Movers arrived late on pick-up, caused an accident with their truck leading to further delays
- Delivery outside agreed timeframe, resulting in cancelled meetings
- Unfinished move: left items in driveway & unassembled
- Lack of response to follow-up attempts
- Resulted in significant time lost: estimated 3-4 full workdays each for myself and my partner
Review:
My experience with this moving company was an exhausting saga of disappointment, frustration, and deception. I am sharing my experience to prevent others from suffering a similar ordeal.
With no option of an in person quote, Allegiance mover and Storage assured me that their phone-based estimate would be accurate. This assurance proved to be far from the truth. The initial quote of $4,000 given over the phone inflated to $6,000 (a 33% increase) just before the move due to the addition of three boxes. This issue took hours from my vacation to resolve. Upon arrival, the moving team (iMovers) announced a shocking price hike to $12,000, a 200% increase from the initial quote.
The change in moving companies, from the one initially assigned at time of booking to I Movers, was done without my consent or prior knowledge. Had I been informed, I would have canceled due to iMovers' negative online reviews, particularly their reputation for bait-and-switch tactics - an issue I experienced firsthand.
The packing was far from professional. The movers hastily and carelessly packed items, leading to considerable damage. Expensive coats were crammed into boxes, vinyl records were carelessly tossed resulting in warping, and books were damaged due to poor packing and lack of packing materials used dispute paying for the platinum packing package. They even dumped cat litter in my landlord's backyard. They failed to follow our instructions for packing key items like our bed, desk, and automatic cat box.
The packing supplies used did not justify the $3,000 charged, and the packing itself was far from satisfactory, as evidenced by the list of damaged items and photos provided.
We faced further setbacks when our agreed delivery date was delayed twice, despite verbal assurances from Bill Braker and the moving foreman from iMovers. We were left in the dark, as I had to call daily for updates and received no callbacks despite promises to the contrary.
As for the pick up - the movers' tardiness, arriving 40 minutes late and causing an hour delay by hitting a car with their moving truck. They didn't leave our apartment until 9pm. The items were delivered late at 6pm, outside the 12pm-2pm window, forcing me to cancel important work meetings.
Adding insult to injury, the delivery team didn't complete the move, leaving items in our driveway and others unassembled. Our attempts to follow up and rectify these issues were ignored; no calls were returned, and email communication ceased.
Over the course of this ordeal, my partner and I estimate we lost 3-4 full workdays each. This significant loss of time and productivity was due to their unprofessional conduct and mishandling of our move.
In conclusion, this moving company demonstrated a clear lack of respect for their clients. Their practices were deceptive, their services unprofessional, and their communication subpar. Anyone considering using their services should seriously take these issues into account.
