Dear CATHRINE, We sincerely apologize for the inconvenience you've experienced with our services. We understand your frustration and want to assure you that your concerns are being taken seriously. Upon investigating your case, we have found that there was indeed a delay in assigning a driver for the pickup of your vehicle due to a shortage of drivers on that specific route and for that, we extend our deepest apologies. Regarding your deposit, we understand your request for a refund, and we want to reassure you that your money is safe with us. We are committed to rectifying this situation promptly. Furthermore, we would like to emphasize that our company is duly registered and operates in accordance with all legal requirements. Our MC Number is 1444325, and our DOT Number is 3911910, both of which can be verified for authenticity. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter to your satisfaction.