Poor Attitude

STEVEN FRIEDMAN Submitted this review about Transport Connection
Review made Live: 11/15/2012 5:24:00 PM
I contracted this company and spoke to the owner who gave me a quote to ship my car from MA to FL. When I responded to him he said that the individuals working for other companies were untrustworthy and that he was the expert working comfortably in his home. After agreeing on a price he raved about the carrier he selected. A month later he called to tell me that this carrier had screwed up and he wanted to place me with another one. When I asked why, he indicated that they were a low bid and he expected it would cost more. Not in so many words but when I said that that was my impression he went off on me.

He totally lost it and started yelling at me over the phone calling me a cheapskate and a "kike", and more. I told him (had to yell back so he could hear me over his own voice) that was inappropriate and prejudiced (even though he was also Jewish) he continued to yell. I have filed a report with the BBB and have requested a refund from my credit card company.

Stay away from this company/person, he is seriously scary. No one should be treated to the level of disrespect and lack of professional courtesy exhibited by Bill Avrich.

Company Response
Bill Avrich from Transport Connection Submitted this response.
Response Date: 5/1/2014 10:49:00 AM
Steven Friedman, I cancelled your transport with the original carrier only because they disappointed me on another job that I assigned them subsequent to yours and not because of any low bid as you so conveniently put it. What you are saying makes no sense at all. What would a low bid have to do with it? If anything, I would be happy about getting you a better price. As your broker and a renowned expert in this industry, I acted solely in your best interest in deciding to place you with a better carrier. But instead of showing appreciation for my efforts on your behalf, you began whining like a little child. I told you that I always quote a range of possible prices for any given route. There is not a single or set price during the bidding process because each carrier exercises their own discretionary limits with regards to their rates and nothing is final until a carrier accepts your bid. You were explained all of this in the very beginning well before I even agreed to accept your business. You acknowledged that you trusted me implicitly and would allow me to negotiate the best deal on your behalf and not second-guess my judgment. Yet after working so hard to find you another carrier for the same low rate of $650 as the previous one was charging, you decided to try and cut me out of the deal and attempt to work directly with the carrier, saving yourself the broker's fee. You claimed that I was charging you too much. Shame on you for being such a cheapskate. I should have known better when you asked me during our first conversation why it was necessary for you to have to go through a broker to have your car shipped. Why can't you deal directly with the carrier? It's very simple. Because we all have to earn a living to survive and that is why auto transport brokers exist in this industry. Bill Avrich President Transport Connection