I want to thank you for submitting your opinion and your experience. We encourage customer to write their opinion or suggestion so we can better ourselves as a company in whole. Your sales agent was Jesus, at the moment of signing up with us he had just started with us and therefore he messed up on the contract, which stated open, and then changed it to ENCLOSED per your request. The total cost of the transport of your vehicle was $1,400.00 which included a $200.00 deposit, and the only amount charged was the $200.00 and not the full $1,400.00 as you stated above. On the signed contract that we received back from you the pick-up date was set for August 22nd – 23rd of 2013, and Jesus contacted you on August 19th via e-mail and confirmed the order in which he explained that we were having issues with the ENCLOSED carrier and that we have an open carrier available, in which you stated no, because you signed up with us for ENCLOSED. We understood that and let you know that we were going to work on getting you an ENCLOSED carrier for the dates of August 22nd – 23rd. We contacted you on August 21st to let you know the updates, and you had called back after office hours, we then called you first thing in the morning on August 22nd to let you know that we have a driver for ENCLOSED to pick it up on the 23rd, in which you responded by being disrespectful and insulting our dispatcher and company. You then explained that you signed up with another company that will pick it up that same day for more money due to expedited charges, in which we explained to you that we have a driver for you for the dates on the contract and it was $400.00 less than what the other company was charging you, in which you insisted that you wanted nothing to do with our company. We never breached contract, we have the dispatch sheet and signed contract available that states that we had a driver to pick-up your vehicle on the scheduled date stated on the contract. You didn’t want anything to do with us, and decided that you want to pay more money to another company and we understood. You spoke to the owner Alan and came to an agreement and you were refunded your deposit of $200.00 even though we were not the ones that breached the contract. Below is a company of the contract, dispatch sheet for ENCLOSED carrier, and the receipt of $200.00 refund which was done the same all this occurred on August 22nd. Here is the dispatch sheet in which anyone can see and call the driver and verify with the driver: Order ID: rj-5057 CARRIER INFORMATION Carrier: Luxury Line Inc 21465 Prestwick Dr crest hill, IL 60403 MC Number: 674622 Driver: wally Driver Phone: 815 823 7860 Contact: Wally Dziobek Phone: 815-823-7860 Phone 2: (815) 823-7860 Fax: (815) 725-2759 ORDER INFORMATION Pickup Estimated: 08/22/2013 Delivery Estimated: 08/26/2013 Ship Via: Enclosed Condition: Operable Dispatch Sheet Trans Auto Transport 2786 Woodsteam Circle kissimmee, FL 34743 Co. Phone: (407) 476-2227 Dispatch Info Contact: Alan Matos Phone: 407-476-2227 Fax: (866) 661-6405 MC #: 750186 VEHICLE INFORMATION 1 2007 cadillac escalade Type: SUV Color: Plate: VIN: Lot #: PICKUP INFORMATION Name: Jarrad Hewett 13214 Moorpark Street sherman oaks, CA 91423 Phone: 310.462.6050 DELIVERY INFORMATION Name: Jarrad Hewett 14232 Calais Circle oklahoma city, OK 73142 Phone: 310.462.6050 Here is the signed contract in which you can see the pick-up date in which the customer agreed to and signed for: TransAuto Transport LLC. 2786 Woodstream Cir. Kissimmee, FL 34743 MC-750186 Fax: 1866-661-6405 Agent: Jesus Bri Phone: 301 563-9698 Email: jesus@transautotransport.com Website: www.transautotransport.com ORDER ID # RJ-5057 FIRST AVAILABLE PICK UPDATE: Aug 22/23 NAME: Jarrad Hewett Customer: Pending Pick-Up Address: 13214 Moorpark Street Credit Card Company: Pending City, State Sherman Oaks,CA Deposit Amount: $200.00 Zip Code: 91423 COD(remaining balance): $1,200.00 Contact Number: 130.462.6050 Total: $1,400.00 NAME: Jarrad Hewett Year: 2007 Dest. Address: 14232 Calais Circle Make: Cadillac City, State Oklahoma City,OK Model: Escalade Zip Code: 73142 Open/Enclosed: Enclosed Carrier Contact Number: 310.462.6050 Vehicle Running / Non-Running Running Signing this document allows our service representative to schedule transport on the first available carrier based on the pickup date stated in the agreement up to 10 business days thereafter unless specified otherwise. Our terms guarantee that your vehicle(s) will be transported by a carrier that is licensed, bonded, and insured up to $75,000.00 for an open carrier and up to $1,000,000.00 for an enclosed carrier. All vehicles transported have zero out of pockets costs if damage occurs to your vehicle while in transport. If your vehicle is not available for transport during the scheduled pick-up window and a carrier is dispatched to your pick up location, your deposit will be forfeited, unless otherwise agreed upon. If a second carrier is dispatched to your pick up location a $50.00 penalty may be assessed. Signing of this document allows TransAuto Transport LLC. to charge the deposit amount per the agreement above. The remaining balance COD (Cash on Delivery) will then be due upon delivery and paid to the driver in cash, cashier’s check or money order. Failure to have the funds upon delivery can result in your vehicle being impounded until the COD is paid. Failure to assign and pick up your vehicle within 10 business days of first available date of pick-up date will result in a full refund of your deposit with no penalties or fees. Any cancellations within the first 5 days of first available pick up date will result in a $100.00 cancellation fee, any cancellation may be sent via email to customerservice@transautotransport.com to begin cancellation process, however a letter must be sent via certified mail to TransAuto Transport LLC. 2786 Woodstream Circle, Kissimmee, FL 34743 to complete request. By signing this document you agree that there will be no personal contents within the vehicle weighing more than 75 LBS unless otherwise agreed. Failure to inform your service representative and make previous arrangement can result in additional fees up to $500.00 per the weight requirements of the DOT (Department of Transportation), furthermore you understand that having personal items in your vehicle can result in further inspection of your vehicle by the DOT. TransAuto Transport LLC. does not insure personal items within the vehicle. By signing this document you agree that our carriers cannot guarantee specific delivery dates and times and that generally transport takes between 3-7 business days from pick up to delivery but can take up to 10 business days based on routes traveling between black out states such as MT, ID, SD, ND, WV, WY. Any information relating to the transport or status of your transport can be answered by contacting your service representative or customerservice@transautotransport.com or by calling 866-234-0807. Please anticipate an immediate response. NAME: Jarrad Hewett SIGNATURE: Jarrad Hewett Any information relating to the transport or status of your transport can be answered by contacting customerservice@transautotransport.com or 1-866-875-5936 ext. 101. Here is the receipt of the refund that was submitted the same day the customer asked for refund. We here at TransAuto Transport let the customer know that the deposits are refundable, not something that all companies can provide. The customer wanted to cancel although it was dispatched, and was not charged any cancellation fees: 5480135165 RJ-1200 Refund 22-Aug-2013 12:48:13 Hewett, NameJarrad A V XXXX1200 USD (200.00) 22-Aug-2013 15:46:07 USD (200.00) We dispatched your vehicle for an ENCLOSED carrier for the dates in which you agreed upon, and we let you know everything is on schedule. There was no need to change flights, book a hotel, or any other expenses because we were going to pick it up on the date agreed. If you decided to change your flight, that was a decision made on your end, as well as cancelling, we did our best to abide by the contract in which we did and even refunded you your money. I apologize that you feel like it wasn’t a pleasant experience but sadly we cannot satisfy everyone even when we meet their needs. I apologize for any miscommunication on our behalf and for any inconvenience and we are going to send you a check for $100.00 but we need for you to give us a call. We have been trying to reach you to get the information details and we accept full responsibility for any delay. I hope that you could give us a chance in the future so we can change your mind about our company.