Unfortunately the customer is not telling the story accurately. As mentioned on our website, on emails that we sent and during communication with our sales people, it could take up to 10 day to dispatch your car. We would never promise/guarantee a dispatch within 2-3 days as the customer claim we did. (please review the short text on our quote email and review our website). For some reason, instead of calling his account manager or emailing her, the customer kept calling an extension of an employee who was out of the office for two days. Once that employee got back to the office he got the message and we called the customer immediately. The customer NEVER asked to cancel the order, not in his messages and not when we called him. AFTER we spoke with him, he expressed his interest for us to keep looking for a truck for him and only after he left this review…strange people. Once we saw that we told the customer that it would be difficult for us to work with him, we cancelled the order and refunded him immediately. The multiple charges that the customer mentioned were caused by the customer error with regards to new billing address. The customer told this to us himself and problem was solve immediately. All of this is well documented in emails between us and the customer.