Company Response Review Report Review
Do not use, I REPEAT DO NOT USE THIS COMPANY

Jeff K Submitted this review about The Auto Transport Group
Review made Live: 4/11/2013 11:28:00 AM
All fine until received quotes from Sean. Advertising says no up front deposit but then when you place the order, all of a sudden a deposit is required. Never pay these deposits because then you are at there Mercy, believe me. I have dealt with numerous Auto shipping brokers before, this ranks right up there with one of the worst. Paid extra for 1-7 day pick up of vehicle. After about 20 days of hearing nothing regarding the pick up I call Sean, he says wow ya he will look into it and will call me back. 2 days later no call back from Sean. So I have to call and call and finally get ahold of Sean again. Sends me to Anthony, says he will see whats going on and call me back. Wow, he actually calls me back, says he has 3 drivers but wants to wait till Thursday to schedule one that way he has a back up. He says he gaurantees a truck will be there at the latest on Saturday morning to pick up vehicle. This will be 28 days since order placed, I am not happy but relieved finally picking up vehicle. Guy I bought the car from says he will call me when they pick it up as I called him to let him know they said Saturday morning at the latest. Saturday morning arrives and guess what, no phone call. I wait until noon and e-mail Sean, he forwards e-mail to Anthony and says Anthony will call me. Guess what again, no phone call, just blew me right off again. I tried calling all weekend but no answer. On Monday, 4/8 I get ahold of Anthony, he acts all surprised, Again he will check into things, doesn't understand, ect. Says he will call me back, again nothing. At this point a month later I am stressed and really upset. Vehicle is only 410 miles away from me, 8 hr drive. I tell them to cancel my order and refund my $130.00. Guess what, no refund yet and it was done thru paypal, I know it takes like 2 minutes to refund. So that's where i'm at, not only did they never pick up the car, they are trying to keep my deposit. Unbelievable, how is this legal for a company operate this way?????
Shipment Details
Origin State:
Maryland
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45580
Quote or Order Cost:
$465

Company Response
Anthony Pravata from The Auto Transport Group Submitted this response.
Response Date: 4/23/2013 12:48:00 PM
Hi Jeff this is anthony. we do not require you to do a upfront deposit with our company so that is false. customer also has booked the order with our standard option and have relayed any update we had to him. we have also tried to resolve this with the customer on multiple occasions but customer is refusing to do so. we at the Auto Transport Group strive to make everyone as close to 100% happy but on some routes are a little difficult than others in this case but we do try 100% to keep the customer informed and updated throughout transport!!