We had a carrier scheduled to pick up this vehicle within the customers dates. The carrier always give us a 2 day window for pick up as well as delivery in case they run ahead of schedule or get delayed. When a customer is leaving town we always advise them to allow time for this window because certain things like weather, traffic, and weigh station lines/inspections are out of our control. Ultimately we have to go by the dates the customer requests even though they are always told about this required window. This particular carrier got delayed and Suncoast promptly found an alternate carrier but the customer declined him since she was already upset. Neal is in fact a sales rep but we do not just 'tell people what they want to hear'. We take the time to explain the industry and how it works but some people unfortunately do not take our advice when it comes to dates. Once a job is dispatched, our customers speak directly to our dispatch department since they are the ones that are in constant contact with the carriers. Also, once a vehicle is assigned a carrier, all customers are provided with the carrier's name and phone number. All telephone numbers are in working order and messages are returned asap.