Company Response Review Report Review
Late and Damaged never again No subs

Shana McGuire Submitted this review about Stateway Auto Transport
Review made Live: 3/8/2016 2:51:00 PM
Subcontractor called set up appt.then kept putting pick up off. Not a full truck.
Waited 2 days at home off work for pick up. They kept giving a 3 hour window and then changing pick up time. Very unprofessional. .CC charged 10/09/15 for immediate shipment, pickup was 10/13/15 delivery was 10/15/15
I paid Stateway and once they were paid they turned my transaction over to Affirmative Auto Transport.
3 1/2 months before I received a insurance claim phone number to put in a claim for spoiler damage on m benz. Strap marks on trunk.
Spoiler was ground down to fiberglass.
Had booked my BMW to be shipped and cancelled after seeing their business practices.
No Refund to this day.
UPDATE:
The Stateway Auto Transport manager called and said I would be refunded both deposits of $145 for each car. One car I shipped and my other 50K BMW that I canceled shipment of.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1696426
Quote or Order Cost:
$450

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Anna from Stateway Auto Transport Submitted this response.
Response Date: 3/8/2016 10:56:00 PM
Thank you for visiting our review page. Stateway Auto Transport values all customer feedback and we constantly strive to better our services. With that said, this order was shipped by a different company called Affirmative Auto Transport (as mentioned in the review). We had to utilize a subcontractor on this shipment due to the restrictions associated with the order. Our company went above and beyond trying to rectify the situation. As a result of this situation, we no longer do business with this carrier. We pride ourselves on providing the best service and cherish customer feedback.