We at Specialty Mobile are brokers as well as a carrier. With the volume of vehicles it is impossible for us to move all vehicles solely with our own equipment. If acting as a broker (like in this particular move) we would use a carrier that is affiliated with us. There are processes involving checking carrier references, verifying insurance and authority permits, and much more that customers are not even aware of. In no way do we take a “finders fee” and wash our hands of any customer. Under normal circumstances we work with a pickup window of 1 – 10 days, and after pickup actual transport time (depending on the route) is approximately 10 – 12 days. When it is determined what carrier will be transporting the vehicle, one of the dispatchers will call and give estimated pickup and delivery dates. In this particular move the customer was informed that estimated pickup was 7/18 or 7/19 and delivery was 7 – 10 days after pickup. We apologize for inconveniences that this customer experienced. We also apologize to the carrier who waited around for 2 days because he could not get a hold of the customer; therefore apologize for the delays of other customers’ deliveries’ on the same truck because of a lapse in communication. Specialty Mobile and the carrier attempted on several occasions to get in contact this customer. This particular move is a prime example of how pertinent communication is for things to go as smoothly as possible. Amy/Specialty Mobile