Company Response
Michael Strickland from
Ship a Car Direct Submitted this response.
Response Date: 8/14/2015 8:45:00 PM
Thanks for your feedback, Reyna. You bring up a great point - if you need help with paperwork or other have timing questions, let your rep (the broker) know. That's what we do. Sorry your driver wasn't great about communicating that. We have all insurance documentation on file for you. And timing varies in route so your driver will always give estimates until he's literally a few hours out.