Review Report Review
Customer Service

Kim Wallace Submitted this review about Saks Auto Trans
Review made Live: 5/27/2016 3:21:00 PM
There were so many areas where this transaction broke down, it is difficult to summarize. In brief:
1. Customer reps failed to return calls, provided inaccurate information
2. Pick-up date was missed by 11 days
3. Contract price ($375) nearly doubled from actual price ($625)
4. Sales reps were dishonest in reporting pick-up status. One even said they had tried to call and schedule and I didn't answer. He quickly back pedaled on this, knowing that was not true in the least.
5. Lack of consistency. I spoke with a different rep on what I believe to be at least 8 different calls.
Shipment Details
Origin State:
Arkansas
Pickup:
Late
Destination State:
Florida
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$375.00
Quote or Order Cost:
$625