Dear Bob, Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise you that we operate within an estimated pickup window, and our dispatchers identified an option to mitigate potential delays, which was presented to you. We prioritize transparency and proactive communication. Whenever there is an available option, we ensure to discuss it with customers to determine the best course of action for them. We appreciate your feedback, and our quality assurance manager will also be assigned to conduct a further audit of your order to ensure that all proper protocols were followed. Once again, we apologize for any inconvenience caused. Sincerely,