Nick, we understand that your vehicle has since been delivered to your requested destination and sincerely apologize for the inconvenience and frustration you've experienced with the recent transport of your vehicle from Arizona to New York. We understand your concerns and take them very seriously. We acknowledge that there were significant delays in communication and updates regarding your shipment, and for that, we are truly sorry. We have taken your feedback to heart and are working diligently to address the issues you've raised. We value your business and want to ensure that your future experiences with our company are vastly improved. Our customer service team has been investigating the circumstances surrounding your shipment to prevent similar issues from happening in the future. We are actively reviewing our communication processes and working to streamline our customer service channels to provide a more efficient and responsive experience. Your feedback is invaluable to us, and we appreciate your patience and understanding during this challenging situation. We hope you'll reconsider using our services in the future, and we are committed to regaining your trust. Once again, we apologize for any inconvenience you've encountered, and we thank you for bringing this matter to our attention.