Company Response Review Report Review
Vehicle transport

Paul Dombrowski Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/3/2007 8:57:00 AM
I was origionally quoted a price of $475, and a then a lower second offer of $450 which I accepted. I was contacted by Red Carpet and informed that they could not find a trucking company for that price and would be $500 instead. I accepted the higher rate. It was still reasonable. I had tried to e-mail and call my contact person at Red Carpet numerous times over several days to see when the car would be picked up, and got no responses for about a week. I did finally get a call and set up the shipping. There were no further problems. I realize it is difficult to co-ordinate things between several parties that are involved in this process. I would likely use them again, although i would rate them at about 80% satisfaction because of the noncommunication time period, and lack of status reporting.
Shipment Details
Origin State:
South Carolina
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2854-YO
Quote or Order Cost:
$500

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/3/2007 9:49:00 AM
Paul we would like to apologize for the communication problem. You were one of our first customers and at that time we were having major problems with our internet and phone service, in fact we couldn't use either service for 2 whole days. Hense the non-communication. Thank you for being patient and continueing to work with our company. Your business and satisfaction mean everything to us.