I needed furniture relocated not a car. I informed Lisa, my sales rep that I was disabled. This is why I was in need of a moving company in the first place. When she emailed me the contract, I immediately contacted her via the telephone, before signing it and question how long it would take for me to receive my things. As I noticed on the contract they were allowed up to 30 working/business days, which I was not going to sign off on. She advised me that there was a Professional Moving Solutions office in Fort Worth. She also assured me that it should only take about a week to receive my things. I have an email from customer services which confirms that. Said contract also states that guaranteed dates on or between agreed dates is an optional service available at additional cost. She assured me I need not worry. She also advised me that the match competitors rates. Well, the next day I emailed her a quote from another company which was lower ($900) than the quote she gave me ($1250). Lisa advised me that she had checked up on said company and found that their license had been suspended on three occasions, also that, and I quote..."They don't have an office in Texas like us" she said. Which makes that the second time she told me there was an office here in Texas. So, the carrier picked up my things on 4/25/12 and put them in their storage in Florida for free for thirty days, until my apartment became available. The whole time I was under the impression my belongings were in a storage here in Texas. My order # was H222553. I called Lisa and her supervisor Joe at Professional Moving Solutions on 6/7/12 and informed them that I was ready for them to deliver my things. I gave him the new address. He informed me he needs to email me a long distance form which I need to fill out and return a.s.a.p. I filled it out and faxed it back that following morning. I did not receive my belongings until 7/11/12 And there were items missing. Now during this entire month of hurry up and wait, and not receiving my things I'm consistently calling leaving messages between Eric, whom is another rep who works there, and the answering machine. No one is returning my calls. I'm getting the run around because I'm complaining about my bed. Again I am disabled and my disability is Scoliosis, bulging disc in lower neck & lower back, pinched sciatic nerve, as well as arthritis. I need my bed. I begged the company for a discount, but they refused a disabled woman. I ended up in the ER for the Forth of July because I was forced to sleep on the floor, while they continued to deceive me claiming my things were on the way, when they really weren't. The truck broke down. Now this truck is too small. They charged me $1427.20 by cubic sq. ft., yet have no clue what size truck is needed. A whole month and two days, which I did not sign up for, all for me not to receive my queen size Tempurpedic bed & frame set as well as a few other items. The company didn't inform me that I was not going to receive my bed. The carrier told me the day of delivery. I was still charged the full remaining balance even though I did not receive the cubic sq. ft. I started with. Items are missing now. My father got me that bed solely because of my back & neck condition and its worth more than the entire job. I thought the law was I'm supposed to get a choice if I wanted to keep damaged items or not before the company tosses it out?! A night stand that had a cabinet on the front and an ironing board folds out the back is missing with items inside the cabinet part. A large box which contained a tool box with tools & assorted nails & screws for photo, bulk silverware like ice cream scooper, can opener, meat tenderizing tool, grilling spatulas, etc., all missing. My Shark vacuum, broken in 2 pieces and the bottom piece is missing. I followed procedure and filed my claim. It was mailed on 7/13/12. I received email correspondence stating they received my claim form and will start investigating on 7/17/12. How long will this take? they finally decided to pay me $150. I think I am going to call a lawyer. Is anyone else going to file a suit against these criminals.
