I'm sorry to hear you've had a frustrating experience. Your agent did respond to every single inquiry each time you called, texted, or emailed him. Unfortunately, the carrier was unresponsive, and your agent did all he could to get a hold of them each time you contacted him, plus others. I apologize that your carrier was three days late- however, Once a carrier is locked in that does not guarantee a specific pick up or delivery date/time. All it guarantees is that your vehicle will be picked up within an estimated timeframe by that specific carrier company. There are too many circumstances outside the realms of our control when it comes to the carriers, such as: (FMCSA driving hours being reached and the carrier being mandated by law to stop and rest for 24-48 hours, Poor weather conditions, Construction, or a vehicle/truck breakdown) While we do try our best to accommodate our customers' pick up and delivery date requests we also try our best to make sure every customer knows we are absolutely unable to guarantee any specific dates. We list this information on our website, our contracts, and many of our emails, and it is also typically told to customers by phone when booking that your agent did countless times. I will try to get in contact with the carrier to see why they ask to meet so far away from the agreed-upon location, as we do ask our customers and carrier if the pickup or delivery location is unreachable for one reason or another from making a reasonable effort to meet the truck at a suitable location. As 10 miles does seem much. However, as a broker, that is out of our control, but I will try to contact the carrier to see why this was the case.