I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscommunication regarding your vehicle's transport and I would like to elaborate further to clear anything up that may have not been fully explained to you previously. Once a carrier is locked in that does not guarantee a specific pick up or delivery date/time. All it guarantees is that your vehicle will be picked up within an estimated timeframe by that specific carrier company. There are too many circumstances outside the realms of our control when it comes to the carriers such as: (FMCSA driving hours being reached and the carrier being mandated by law to stop and rest for 24-48 hours, Poor weather conditions, Construction, or a vehicle/truck breakdown) As yes however carrier do have issues where carrier do break down Issues such as this are not something our company comes across often and regardless of our best efforts, I can see that this has not been a great experience for you, and even though this is not something we typically do I have gone ahead and issued you full refund of your deposit with us for all the troubles this transport has caused you and we wish you the best.