Thank-you for taking the time to share your experience. The deposit was charged after your vehicle was dispatched to the carrier .This is explained in detail both verbally and in our contract. You called to cancel the day of pick-up because you had found someone 25.00 cheaper. Per the contract the deposit is non refundable after we schedule a carrier and send him out to load the vehicle. Sorry for the inconvenience. Sincerely , Management 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to a transporter before you fax or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Mercury Auto Transport and no more. It is Mercury Auto Transport’s goal to only get paid if we perform the service of Auto Transport Broker. If a Carrier is assigned to your order and then you cancel your order, for any reason your deposit is non-refundable. If a carrier is assigned to ship your vehicle and due to carrier delays they do not load your vehicle within five business days from your first available pickup date as noted on your shipping form you may elect to cancel and receive a full refund or have Mercury Auto Transport assign a different carrier.