Company Response Review Report Review
Sue Garrison 360-834-2900

FJ Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/26/2012 7:17:00 PM
Sue came through for me in the bnick of time. I had originally contracted another company but despite repeated emails and calls after getting really close to our travel date, I called Magic Carpet and glad that I did. sue not only understood my situation but was very supportive. Guided me through the process and found a carrier for me within 2-3 hrs of the call. I did most of the carrier followup myself but Sue did reach out to me to confirm that everything is ok. All in all a positive experience.
Note: You have to be in constant communication with the carrier as thats the only way to make sure delivery and pick up are on time.
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13213
Quote or Order Cost:
$1040

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/26/2012 7:44:00 PM
sue@magiccarpetautotransport.com 360-834-2900 Hello FJ, So great of you to take the time to post a great review for me. I'm glad the experience was a positive one for you. Yes, the customer has direct contact with the carrier after they are assigned so there is no miscommunication when going through a 3rd party such as the broker. We here at magic though do stay with you throughout the transport if any issues arise. Glad to be of service and thanks again!