Company Response Review Report Review
CAN'T FOLLOW THROUGH

Jocelyn Submitted this review about EbidTransport Inc
Review made Live: 9/26/2014 2:40:00 PM
UNTRUSTWORTHY, DIFFICULT TO DEAL WITH, DON'T WORK WITH THIS COMPANY. The 5 star rating honestly means nothing. Please, save yourself the time and headache, and go with another company.

I shipped my car at the end of the summer. Originally, I was quoted a price of $555; the transporting company wanted an extra $50 (to make it a total of $605), so Kendra, the customer service rep, and I agreed to each pay $25. As ebidtransport.com had already charged me the deposit of $155, they said they would refund me $25 and to pay the balance to the truck driver. While waiting for the $25 to be refunded, the transport company picked up my car a day late (It had been getting late the day of the supposed pick up, so I called the provided numbers for the company, which didn't work, and had to call back ebid so that they could get me the correct contact numbers. Once I finally reached the transport carrier, he admitted to knowing he was not going to make it for a while, and was going to call me "eventually".) When the company finally picked up my car the next day, he assured me the car would arrive on Tuesday to its destination...didn't happen. It finally arrived Thursday. That part of the saga was over. However, ever since, I have been trying to contact ebidtransport, Kendra, etc. to get my refund and, after the second time I was told it would take a couple of "business days" to process but that it was already in process, my emails bounced back as undeliverable or were simply ignored.

I realize that $25 is not much, but I am a college student and every dollar counts. Additionally, the dishonest character of the company and its employees in dealing with me in this situation makes me wonder how they would act if another, larger claim came up. I would never want to give my money or trust my car to such a company. I think this is completely ridiculous and I will be reporting them to the Better Business Bureau.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Illinois
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5720860
Quote or Order Cost:
$605

Company Response
Antonia Thomas from EbidTransport Inc Submitted this response.
Response Date: 12/12/2014 2:27:00 PM
I apologize for your unfortunate experience, please be advised that we are not affiliated with DIY Transport. Please revisit EbidTransport in the future as a choice for your car shipping needs. Please call us for any additional information concerning this matter we will be happy to assist you. 888-326-3556