Company Response Review Report Review
Bait & Switch Pricing at last minute

ctbrooklyn Submitted this review about EbidTransport Inc
Review made Live: 4/27/2014 3:07:00 PM
Bait and switch on pricing at last minute. Four weeks they had order - complete with make of car, running condition, exact pick up and delivery address and then - surprise! - on the last day of the pickup window they call and say 'Oops! It'll cost an undefined amount more for this job. Every transport company does it.' Really? Well, you are indeed lower than the stereotypical used car salesman. Sad excuse for a company and I suggest you not give in to the feeling of security they at first foster, because they will in the end show their true colors. Shysters through and through.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Connecticut
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5683083
Quote or Order Cost:
$680

Company Response
Antonia Thomas from EbidTransport Inc Submitted this response.
Response Date: 4/29/2014 5:11:00 PM
JOEL WE APOLOGIZE THAT WE WERE NOT ABLE TO MOVE YOUR VEHICLE ON THE DESIRED DATES. AS YOU KNOW WE DO NOT CHARGE ANY DEPOSIT UPFRONT. IN SITUATIONS LIKE THIS WHERE THERE IS HEAVY TRAFFIC FROM SOUTH TO NORTH THE MARKET GETS SATURATED WITH TOO MANY VEHICLES AND NOT ENOUGH DRIVERS. WE OFFERED TO WAIVE OUR DEPOSIT FOR THE INCONVENIENCE TO YOU AS WELL AS GIVING YOU SUPERB CUSTOMER SERVICE EVERY TWO DAYS TO KEEP YOU UPDATED. HOPEFULLY YOU WERE ABLE TO RESOLVE THE ISSUE AND HOPEFULLY WE CAN DO BUSINESS IN THE FUTURE