Review Report Review
Damaged car

Bobby Lee Submitted this review about Diesel Auto Express
Review made Live: 7/6/2023 6:59:00 AM
Do not use this company. I had them transport two cars across the country and when the truck arrived I noticed my car resting on the cab of the truck. The driver pull my car down and I showed him a gouge and a scratch 3 feet long from my car with his matching blue paint on my bumper. He said "is that from me" I said yes, there was gold paint on his cab from my car as well. He apologized and told me dispatch will contact me in a few days to get my car fixed. After a few days I called to check in and they said sorry you needed to file a claim within 48 hours of receiving the car. I received the car saturday at 8 AM, so apparently had til monday morning before they opened to file the report. I sent them pictures of the damage and their driver counting the cash I had to pay him. (I also have texts from the driver stating he would get ahold of dispatch). After a few days they asked me to send them a quote. I sent them a quote and they didn't like it, so they asked me to send another. I sent a second quote and they claimed they couldn't open it, so I gave them the total of the second quote and they said they would get back to me. I had to check on them every week only to get the runaround. They came back and approved my quote only to then send me another email some time later stating they thought the repair was too much and asked me to get a 4th quote. It was obvious they were not going to pay for the damage and are not a trustworthy company. So now I have to have a lawyer contact them and fight this.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#11187110
Quote or Order Cost:
$2400

Car Condition
  • Vehicle was damaged