Auto transporter was in Florida and customer was in Montana. It would have been easier to coordinate services with a closer provider. There was difficulty with the ground transport- they did not communicate as they should have. First they didn't know a time for pick-up, then the driver was late so rescheduled, then they didn't even pick-up my vehicle as the dispatcher didn't want the driver to wait. I was not notified of this; only found out after calling the driver, who told me they were told by dispatch to keep going. I had arranged my schedule for the pick-up. My vehicle was not picked up until 2 days later and the transport co. had to coordinate with another driving company. Customer service with the auto transport co. was fairly good. The main complaint is I had been told items could be left in the trunk; after shipping my household goods I was told by my contact that items couldn't be in the trunk and so I had to mail those items. That was very irritating. The delay on pick-up was irritating as it disrupted my schedule. But the car did make it over undamaged so end result is ok.
Shipment Details
Origin State:
Montana
Pickup:
Late
Destination State:
Hawaii
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Peter
Quote or Order Cost:
$1500
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
