We attempted to pick up this car two separate times. It is true that the first carrier did not have the correct contact information and could not reach the customer. We provide carriers the information provided by the customer. Upon booking her order, Mrs. Gornick did not know the contact number to her party that was releasing the vehicle. Therefore she opted to leave her cell phone as the contact number. The carrier (CC&AA) attempted to reach her once he arrived in Ohio but unfortunately she did not answer in time (waited 1 day) and the carrier could not wait any longer. She called in later that week and complained that we had the wrong contact information. We explained to her that we simply forwarded the imnformation provided upon booking. Being the reputable company that we are, we did not charge her a another deposit or any additional fees and immediately obtained her another driver for pick up the same week. The second driver (A Plus Auto Shippers) loaded the vehicle as scheduled and delivered on time. That is what a REPUTABLE company does! We take pride in what we do and strive to treat every vehicle as if it was our own.