We are very sorry that the customer feels they had a bad experience with the transport of their vehicle; however no one in our company ever lied to the customer about the details or the logistics of this transport. Customer had requested a quote from us in early February and was given a price for the transport at that time. Customer contacted us four months later looking to place her order from the quote given four months earlier! It was clearly explained to the customer that our quotes are only good for two weeks so that we can give the most accurate up to date quote possible with the fluctuations in prices that happen due to fuel prices, seasonal changes, and influx of cars being shipped, etc. Customer eventually booked her order one month in advance and again was informed that prices could change but we would do what we can to keep to the contracted price. Once a carrier was located, we offset the increase in price by paying a part of the carrier fee ourselves. Customer had informed us that they were leaving the pickup location on a certain date, and had no one to leave the car with, so our trained agents were able to locate a carrier with a yard where the customer could deliver the vehicle to. This was presented as an option to the customer whom they agreed to, fully knowing the location of the yard. We had made all arrangements with the storage yard to have the customer delivery the vehicle on a certain date, and unfortunately there was some mis-communication internally at the storage yard which caused a delay of an hour or so. The carrier was set to leave the area on Monday, they left on Tuesday. Dates are always estimated and never guaranteed. We apologized that the carrier delivered the vehicle later than expected, and have since chosen not to use the services of this particular carrier again. Customer should read the contract they signed again, as it clearly states in our contract that we do NOT pay car rental expenses, and our agents know this very well, and NEVER did anyone tell the customer we would pay her rental expenses. It is the customer who is not being entirely forthcoming in the truths of the accounts that took place. We have never intentionally tried to deceive the customer in any way, as all information provided to the customer was information that was given to us by other parties and simply passed along. Again, all dates are estimated, nothing is guaranteed.