Company Response Review Report Review
Cancelled and ghosted me

Ron McDaniel Submitted this review about AmeriFreight Car Shipping
Review made Live: 12/28/2023 5:23:00 PM
They were responsive, I placed an order, they found a carrier and set a date. The carrier did not pick up the car, they never contacted me. I reached out to them, they told me it was cancelled, they would try again. They tried, got another one, it cancelled. Then I was ghosted. I have records of 6 phone calls and 4 emails, no response. So, I cancelled the order and went with another carrier. Unfortunately, I lost a week that I won't have the car.
Shipment Details
Origin:
SLC, Utah 84115
Pickup:
Never
Destination:
Hinesburg, Vermont 05461
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15041473
Quote or Order Cost:
$2400

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 1/3/2024 9:33:00 PM
We apologize for the challenges you encountered during your recent experience with AmeriFreight, and we regret that we were unable to pair you with a new carrier. We want to assure you that your full refund has been processed. If there's anything more we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding.