Review Report Review
Good service, direct contact with agent, pick up time estimate was not regarded

Eshan Submitted this review about AmeriFreight Car Shipping
Review made Live: 1/29/2015 5:59:00 PM
The customer service is pretty good and you work directly with an agent. The actual pick up was over a month later than the first date when vehicle was available. I will mention that I can see 1-2 weeks of delay due to it being holiday season (end of December), but I feel that a month is excessive. Other than that I have nothing to complain about and in the end they did find a very good carrier.

Other note: Make sure that you do not select Option E in the order form, because the fine print mentions that this translates in $50 discount on your order and if you do not provide reviews within 7 days of delivery they will bill that amount back to you. I did not choose this option.

Copied from order form: E [ ] Yes, I will be happy to leave honest reviews without receiving any form of compensation, based only on the merit of AmeriFreight's services on at least two independent websites www.consumeraffairs.com and www.transportreviews.com. (We'd greatly appreciate your reviews. We rely heavily on this favor.)

Terms and Conditions associated with Option E:

Conditions for receiving a discount on reviews

AmeriFreight Customer option - E

I hereby agree that I will leave a fair review on the service of AmeriFreight within seven days from delivery that will qualify me for receiving an instant discount of $50

By accepting the option E " I hereby agree that I will leave a fair review on the service of AmeriFreight within seven days from delivery that will qualify me for receiving an instant discount of $50" on the order reply email, customer agrees to leave a review upon which AmeriFreight will allow a discount to the amount of $50 on the total shipment amount. Customer agrees that s/he will ensure that the review is confirmed by responding by return email form the review website. Failing to do so will prevent the review to be made visible for public viewing and will not qualify as a posted review. Spam folders need to be searched if no confirmation email is received.
A fair review implies that customer will base the review mainly on the services of AmeriFreight acting as an agent on behalf of customer to arrange and assign a carrier to ship the customer's vehicle. Errors and/or damage caused by carriers should not be considered in the review. Instead a seperate review can and should be left regarding the carrier's services in such a case. A fair review does not indicate that a customer is required to leave a positive only review.
If customer leaves a review s/he will be entered into a $100 monthly "Best Monthly Review Award" competition for the most creative "Subject Title" for the review as well as informative content. Payment will be made within 90 days of the date on which the review was placed. AmeriFreight reserves the right to publish monthly reviews on the internet or for media use where needed to promote and advance our services to customers and visitors.
The main purpose of a review is to assist AmeriFreight to receive honest feedback from the customer's shipping experience for quality improvement and provide visitors an objective report whereby they can make an informed decision to use our services or not.
A review discount's purpose is to compensate customers for the time doing the review and doing business with AmeriFreight.
The review discount will act as an additional discount to any other discount received such as student, first responders, senior citizens etc.
It is expected that the customer will consciously and in good faith follow up on doing a review after the delivery of a vehicle. A link with the review site/s will be sent by a freight agent after the delivery was made. The review has to be done within 7 (seven) days after receipt of the delivery. Addional reviews at other sites will be much appreciated. Links are provided in the email.
The final order amount that appears on the order form already includes the instant discount as agreed upon with the Freight Agent. Any additional increases in rates that may necessitate a timely shipment has no relevance to the discounts agreed upon prior to the acceptance of the order. Should customer decide to opt out from doing a review and the decision was made before the vehicle is dispatched the shipping rate will be increased by $50.00 and will be charged in addition to the deposit amount upon dispatch.
AmeriFreight reserves the right to retrospectively bill a customer or charge the credit card on record in case a customer fails to leave the review within the terms of this agreement. It may also result in reporting a delinquincy to collection agencies for compensation if a customer defaults on this agreement.
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
New Hampshire
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940067162-VJ
Quote or Order Cost:
$1495