from AmeriFreight Car Shipping
Submitted this response.
Response Date: 4/25/2014 6:35:00 AM
The experience our customer had with AmeriFreight is unacceptable. We have admittedly fallen short of our goal of providing superior customer service. This is not our normal way of doing business. An internal investigation will be conducted and the necessary steps will be taken. We sincerely apologize to our customer for the inconvenience and will do our best to avoid this lack of acceptable customer service going forward. We appreciate the feedback.