Company Response Review Report Review
LIARS AND A SCAM!!!!!!

Shelby Submitted this review about All Coast Auto Transport
Review made Live: 2/1/2012 4:12:00 PM
Promised to have my car delivered from oklahoma to New york by 11/4/11. I booked with Kelly on 10/26/11. After them basicall lying to me for two weeks, I cancelled their services after contacting another transport company that told me my car wasnt even scheduled to be picked up. We finally had to haul the car ourselves. We called the credit card company and cancelled the charges on 11/8/11. All the sudden on January 31st 2012 we received paperwork from the credit card company that all Coast transport was claiming they held up their end of the deal. Now we cancelled them on 11/8/11 but they claim they dispatched on 11/10/11.....why would they dispatch for a client that cancelled. Here is the best part. i called the guy they claimed to have dispatched for, that guy has never done work for them and wrote me a letter for my credit card company that he has never. I will be persuing this as far as I can go. A letter is on the way to the 'BBB and District Attorney's office.
Shipment Details
Origin State:
Oklahoma
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
37571-df
Quote or Order Cost:
$750

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 2/1/2012 9:39:00 PM
This customer placed an order with our company to locate a carrier to transport an inoperable vehicle. Less than ten percent of transport carriers are equipped to transport an inoperable vehicle. Our terms and conditions signed by this cardholder clearly states that we are unable to guarantee pick up or delivery on specific date and or time. This customer may have contacted their company to dispute their credit card charge on the 11-8-12, but are company was not notified of this dispute by our credit card merchant until well after we dispatched her vehicle for pick-up on 11-10-12. Contrary to this customers claim, we have done business with the dispatched transport carrier and the owner of that company has assured our company that he has never provided anyone a letter disputing our relationship regarding this transport order or any prior transport order with our company.