Company Response Review Report Review
REVIEW OF AGENT

JOHN FONG Submitted this review about Agape Auto Transport LLC
Review made Live: 5/28/2009 12:08:00 PM
AGAPE TRANSPORT WAS PROFESSIONA AT THE BEGINNING. I GET E-MAILS REGARDING THE CONTRACT,
DATE NOTIFICATION, CARRIER INFORMAION, ETC.

hOWEVER, THE CARRIER, SAFE WAY AUTO TRANSPORT , WAS SLOW IN DELIVERY OF CAR.

THE CARRIER INFORM US THAT IT SHOULD BE THERE IN 8 DAYS ANDTHEY WERE 3 DAYS LATE.

THE DELIVERY DATE WAS SPECIFIED ON THE CONTRACT.

WE CONTACTED AGAPE REGARDING LATE DELIVERY AND THEY MADE NO EFFORT TO
CONTACT CARRIER. i FELT THAT BECAUSE AGAPE WAS THE AGENT RESPONSIBLE FOR
COMPLETING THE DELIVERY, THEY SHOULD CHECK THIS OUT FOR US. WE WERE CONCERN
ABOUT THE VEHICLE'S SAFETY.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
75558-PL
Quote or Order Cost:
$900

Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 5/28/2009 1:23:00 PM
Mr. Fong, thank you so much for your feedback. We understand that you were upset about the delivery being a 3 days after the estimated delivery date. Unfortunately, the driver had some mechanical delays that were unavoidable. This is why we clearly state that all dates are estimated. However, the carriers do their very best to meet these dates and most of the time do without incident. We did contact the carrier, got an update for you and contacted you with a status of the driver. We wish you the very best and your family the very best.