That Mr. Madara did not like our explanation does not mean that there was anything wrong with the explanation or that we did something wrong, nor did it justify his filthy mouth. Mr. Madara agreed to a pickup window starting on 7/18 and running through 7/24 for a COD of $704 to the transport company. On 7/19 he was advised that a company was interested but asked for $100 more. He declined. Quotes that we provide are not the lowest nor the highest, but the middle. Sometimes it’s necessary to increase the COD in order to attract a driver (our contract points this out to the customer), but the customer has the right not to increase. Since we did not locate a transport company for him, we never charged our fee.