Firstly, with a name like Teairrau Mason you can't have too much credibility - and then she goes and misspells her last name - that throws any credibility she may have had right out the door! Secondly, she is the one who is DISHONEST and not credible. It's not what she says that counts, it's what she doesn't say. Customer placed order requesting 5/13 for pick up. As it states in our shipping order form a requested pick up date is NEVER A GUARANTEED PICK UP DATE. A requested pick up date is the date the customer is telling us the car is ready for pick up. We tell customers we do our best to honor a request but it is NEVER A GUARANTEE. On Monday, 5/16 we had a carrier and called Teairrau Mason who had advised us she had paid another $ 500 to a trucker and had it picked up that morning on 5/16. We all use the same drivers and the same trucks. Obviously, when the same carrier sees the same car from the same place being double-booked, they of course, will go with the broker offering the ridiculously higher priced car. Had Ms. Mason, patiently waited another few hours, she could have saved herself hundreds of dollars. Understandably, she is angry that she was bamboozled by another broker, getting her to pay much more for the same service on the same day that we had a carrier for her car to be picked up.