Delivery was done quickly and car arrived in good condition. However, I was up charged by more than $200 on the day of pickup. Taking advantage of customer on the day of pickup is a very bad business [More]
We had a contract with them to transport our car from Philadelphia to Los Angeles…pick up and drop off door to door for $1350. The morning of pick up time, they called us and told us the driver had ca [More]
Sonic Auto Transportation - Dear Jila,
We are terribly sorry to hear about your experience using our service. As per our recordings, the carrier company initially assigned to your order was not able to provide you with service ...
Delivery was cancelled 2 hours from the pickup time that was discussed. They offered to have it picked up by another driver for an extra $130 and it would be 3 days late than we originally agreed.
Sonic Auto Transportation - Dear Customer,
We are so sorry for the last-minute increase in the price. Unfortunately, it does happen sometimes if any issue occurs. Driver's cancellation, weather conditions, holidays, etc. might ...
They lied about price lied about pick up date and when I tried to cancel because they were lying they tried to charge me 200$. I'm elderly and on a fixed income if they were honest I would have paid t [More]
Sonic Auto Transportation - Dear Howard,
We appreciate your prompt feedback! As per our records, we did have a driver pick up your vehicle and our shipping representative gave you a call to confirm the dates. When you insisted ...
without Paige I would not have received my car on time. After a cancellation , she found another driver and saved the day. Thanks Paige!She went the extra mile to deliver my Austin Martin. . Paige di [More]
Sonic Auto Transportation - Dear Patrick,
We are glad to hear that your shipment went smoothly and easily with our company! We would appreciate if you could update your rating to a 5-star one since it has an impact on our ratin...
Very disappointed in the lies told by Sandra Gilliam and this company!! Paid for door to door shipping from Georgia to Fort Irwin CA.
As military fort Irwin is already a difficult duty But now to find [More]
Sonic Auto Transportation - Dear Marie,
Thank you for your feedback! We apologize for the delay with your vehicle delivery, sometimes it's hard to get to certain destination points and we are grateful for your patience. We will...
I paid my deposit on Monday for somebody to pick up my vehicle the person didn’t respond until Tuesday night saying they would pick it up Wednesday and that it would take about six days to transport m [More]
Sonic Auto Transportation - Dear Jasmine,
We apologize for such a delay with your order! We did assign drivers 3 times. The first time the driver didn't meet the time frames requested, the second and third times they canceled l...
I am writing this review as a customer, and person who has transported automobiles on several occasions..I am not a first timer. I Contacted SONIC TRANSPORT after reading reviews and their website. [More]
Sonic Auto Transportation - Dear Ken,
We are so sorry to let you down. As per our records, the previous driver that was assigned to your order has his insurance expired so we had to search for other options that's why the price...
Brokers verbally promise car to be picked up on the same day of following day because there is a driver in the area. After signing a 5 day contract the car does not get picked up. The contract is a 5 [More]
Sonic Auto Transportation - Dear Sergio,
We apologize for failing to meet your expectations. We are always looking for ways to complete our customer's satisfaction. As per our system, we couldn't get a driver fr the dates you ...
I will use this company again. The service was great. Diego did an oustanding job, he foud me the bes rate to ship my car.
Keep up the good work diego!
Sonic Auto Transportation - Dear Pat,
We are glad that the service provided was satisfactory. As we see, the amount of stars is 0 which contradicts your warm words. If there is any possibility you can update it, we would really...
I transported my 2019 Macan with them and definitely would NOT recommend them.
They take your card and quote you a low number for shipment. When there is limited traction or progress, they will let y [More]
Sonic Auto Transportation - Dear Faisal,
We are so sorry for the way you were treated. We always teach our employees to provide our customers with the best customer service ever. Luckily, all our drivers have insurance that may...
Do not, under any circumstances use Sonic Auto Transport. It is a complete scam. Quote was 995 and driver was on the way to get my car, 2 hours later they can't find the driver, he disappeared! Ima [More]
Sonic Auto Transportation - Dear Kimberly,
We apologize for the price change. Unfortunately, it occurred due to the driver's last-minute cancelation. As for our records, we managed to find you a different carrier for the origin...
This company ghosted me twice, each time after I called early on the morning right before my scheduled transport to confirm; and each time the deadline was missed.
I arranged my pickup for 1 Honda Ci [More]
Sonic Auto Transportation - Dear JorDan,
On behalf of the entire Sonic Auto Transportation team, we would like to extend our sincerest apologies for failing to meet your expectations. We always teach our employees the value of ...
ABSOLUTELY DO NOT USE THIS COMPANY. THEY ARE ESSENTIALLY RUNNING A SCAM. They quoted me a price of $1,450 to ship my car from Massachusetts to California, and today, less than 48 hours before pickup, [More]
Sonic Auto Transportation - Dear Patrick,
On behalf of our company, please accept our sincerest apologies for the inconvenience you've faced with your order. Unfortunately, the original driver that was assigned to your order wa...
Susan S.’s Reviews
Do no hire this transport company. Sandra from sonic set up 3 different drivers spaning 2 wasted weeks of waiting. The drivers never showed up leaving me in a very bad situation. [More]
Sonic Auto Transportation - Dear Susan,
We are terribly sorry that we were not able to meet your required timeframe. As per our recordings, the driver who was originally assigned canceled on us at the last minute due to his pri...
arranged for a pick up for 8/26/2021 for my Honda S2K then all of a sudden the driver's truck's "transmission went" and cant come pick up the vehicle. They "found" another driver and the price went fr [More]
Sonic Auto Transportation - Dear Erika,
We are so sorry to let you down. Our business totally depends on the carriers. Unfortunately, we had to search for a different one for you in order to get your car shipped. Please, accept...
These people gave us a quote they told we will pick it up tomorrow, tomorrow came and nothing they told us the driver was sick they were going to look for another driver . They found a driver now the [More]
Sonic Auto Transportation - Dear Customer,
We are so sorry to let you down and not meeting the requested timeframes. Please, contact us at claims@sonic-auto.com in order to resolve this issue. Thank you and have a wonderful day...
Not only did they not pick up the vehicle when promised, but they told me it would be picked up within two days. That the drivers truck broke down. Two people sat around all weekend to have no one sho [More]
Sonic Auto Transportation - Dear Sam,
We are terrified of the experienced you've faced! We apologize for such an inconvenience, but as per our records the original driver assigned to your order had his truck broken down and you...
This is my first review. I have read several reviews about Sonic Transportation stating it was a scam. I booked them anyway. Now I can confirm, this is scam. I booked my car to ship from NY to FL 2 we [More]
Sonic Auto Transportation - Dear Kevin,
We are so sorry to let you down. We are very sorry that we could not get you a carrier for the dates you requested. We always teach our employees the value of honesty and prompt responsiv...
I have a feeling all of the good reviews on here might be fake. Originally reached out with a quote they had sent me, when I decided I wanted to move forward the price jumped $200. Which I didn't find [More]
Sonic Auto Transportation - Dear Chris,
Please accept our apologies for what happened with your order We do our best to pre-screen all of our carriers, but unfortunately some things we just cannot foresee. We can assure you th...
Unreliable, unprofessional. Total waste of time and waste of money. The agent kept making up lies and delaying the pick up time to get more money out of me. Totally screwed me over. Nobody deserves to [More]
Sonic Auto Transportation - Dear Dave,
We are so sorry that we couldn't meet your time frames caused a delay with the pick up. Your shipping agent was working hard calling all the companies that operate on the route PA - FL, bu...
I booked Sonic Auto transportation services a couple of months prior to the move date. They kept confirming until the day of the scheduled pick-up. The day before they told me the driver had canceled [More]
Sonic Auto Transportation - Dear Dana, thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please st...
When Moving, we have our own things that we need to figure it out. Meantime these guys keep on calling and texting us that they can help. My experience was on 8/11/2021, had a move from Arkansas to Mi [More]
Sonic Auto Transportation - Dear Satya,
We are so sorry to let you down. Unfortunately, it's a regular practice that drivers have their trucks broken and we always try to look for the alternative option. But this time, we didn'...
After agreeing on a price and signing a contract, my vehicle was supposed to be picked up for delivery to Las Vegas on 8/12/21 between 3 a d 6 pm, at 12 pm on 8/12/21 Sonic called me and canceled, lea [More]
Sonic Auto Transportation - Dear Michael,
We apologize for such a terrible inconvenience with your order. Unfortunately, the driver that was originally assigned to your order has canceled last-minute and we had to look for othe...
This company right here is absolutely unprofessional I gave my order to ship my vehicle with sonic auto transport 2 weeks before my move and when the day came for them to pick up my vehicle it never h [More]
Sonic Auto Transportation - Dear Joe,
We apologize for not meeting your timeframes. As per our system, the driver assigned had his insurance expired so your shipping agent Chester had to look for other options. That's totally o...
