Company Response Review Report Review
Use them to find a carrier, but book with carrier directly to avoid hidden fees

Jimmy Shilacky Submitted this review about uShip.com
Review made Live: 8/21/2018 1:30:00 PM
Their website is pretty easy to navigate, and its not that hard to get someone on the phone as long as you don't mind waiting on hold. Understand that they are just a broker that charges a fee to set you up with a carrier. Because they are just a "middle-man", be warned that carriers will often try and hit you with hidden fees on the back end that Uship does not warn you about. This has happened to us several times. Most recently, we needed a shipment to occur after 2pm, so we booked on Uship using a time window described as "earliest pickup time - 2pm". After paying in full on uship, the carrier stated it would be a $45 to pickup during this window. Uship then refused to pay this fee, stating "nothing in our website is a guarantee". Still if you need help finding a carrier, Uship is an option. Just remember, "nothing on their website is a guarantee" and you may be later charged fees by the carriers. I recommend just searching for a carrier on uship and then booking with that carrier directly.
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Company Response
uShip from uShip.com Submitted this response.
Response Date: 8/23/2018 4:15:00 PM
Hi Jimmy I am sorry to hear about your experience. It is against our policy for carriers to request additional funds after booking in our marketplace. The response you received on this issue is not in line with the customer service we strive to provide. We love for you to reach back out to our Member Support Team at your earliest convenience so we may look into this issue further. Please contact us directly via email at support@uship.com or by calling 800-698-7447. Best,