Company Response Review Report Review
Communication

Ben Submitted this review about eShip
Review made Live: 2/7/2015 1:14:00 PM
While working with eship and more specifically Craig Gigante I was very pleased with his professionalism and honesty. He was never pushy or annoying which I really appreciate! This is my first experience with shipping a vehicle but the price was what I expected and the delivery was early. One thing that can be improved on is the communication between the three parties. The expected pick up and drop off were about a week earlier than I was told. This is a good thing but in the future a heads up letting me know about the change would help me solve some logistical problems on my end due to me being on a training deployment with the military in Nevada. Overall great experience for my first time moving a vehicle.
Shipment Details
Origin State:
Florida
Pickup:
Early
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
240737
Quote or Order Cost:
$850

Company Response
Craig G from eShip Submitted this response.
Response Date: 2/7/2015 6:32:00 PM
Craig@eshipautotrans.com / 9548654615 / I do apologize for quick change , but the initial driver was tues wed or thurs ppickup and no room for friday as pu contact was leaving town , in fear of major issue arising I hired new driver who could guarantee pu pu before pu contact left, the driver was to deliver monday after thurs load but did arrive fri night at which time I was avaialbe on my phone to take a credit card last minute and get this paid in full to my driver for you , Im sorry you felt communication was poor and will certainly look to improve that in the future / You can always talk deal exclusively with the owner Craig , I will never lie and always take that extra minute to make sure you understand the process between ME and all other guys out there . And please remember , NEVER GIVE DEPOSIT UNTIL YOU KNOW DRIVER HAS SECURED YOUR ORDER GUARANTEEING YOUR DATES AND RATES . Thank you for choosing eship and taking your time to leave me a review .