Review Report Review
DEPOSIT FEE

FRANTZ NICOLAS Submitted this review about Xtreme Relocation
Review made Live: 9/15/2017 8:48:00 AM
PLEASE DO NOT DO ANY BUSINESS WITH THIS COMPANY. STUART REACH OUT TO US AFTER PUTTING A REQUEST IN ONLINE AND QUTOED US A GOOD RATE FOR $1500 FOR 2 CARS. AFTER WE GAVE THE DEPOSIT OF $350 TO LOCK IN THE JOB WE NEVER HEARD FROM STUART AGAIN. AFTER RECEIVING THE $350 DEPOSIT STUART SENT US A CONTRACT TO SIGN AND AGREE TO. AFTER READING THE CONTRACT WE WERE NOT PLEASE WITH WHAT WE READ AND DECIDED THAT WE WILL GO WITH ANOTHER COMPANY. WE THEN TRIED TO REACH OUT TO STUART TO GET A REFUND AND HE NEVER ANSWERED, SO WE DECIDED TO TEXT HIM. HIS RESPONSE WAS THAT HE SHOULD BE GIVEN THE OPPORTUNITY TO EXPLAIN THINGS IN THE CONTRACT BEFORE WE GET A REFUND. WE EXPLAIN THAT UNLESS HE WAS WILLING TO REVISED THE CONTRACT THEN THERE WAS NOTHING TO TALK ABOUT. HIS RESPONSE WAS THAT HE DOESNT DEAL WITH REFUNDS AND TO CONTACT GENERAL MANAGER KAREN. AFTER HE PROVIDED HER NUMBER WE CALLED THE OFFICE AND ASK TO SPEAK WITH HER. SHE ASK US TO EXPLAIN OUR CONCERN WHICH WE DID AND THEN SHE SAID SHE COMPLETELY UNDERSTAND AND ASK US TO RESPOND TO THE EMAIL WE WERE GETTING WITH THE CONTRACT ASKING FOR A REFUND AND WE WILL RECEIVE A REFUND WITHIN 24-48 HRS. WE DID THAT AND FOLLOW-UP THE NEXT DAY BECAUSE WE WANTED TO MAKE SURE THEY RECEIVED OUR REFUND REQUEST. ITS BEEN 11 DAYS AND WE STILL CAN'T GET IN TOUCH WITH THEM. WE CALLED WE TEXTED AND NO RESPONSE. WE EMAILED THE COMPANY SEVERAL TIMES AND NOTHING. IN TOTAL WE LEFT 4 VOICEMAILS AND SENT 5 EMAILS AND NO RESPONSE. WE NEVER GOT OUR MONEY BACK WHICH MAKES THEM THIEVES. I REALLY HOPE THIS COMPANY GOES UNDER. WE HAD TO CALL OUR BANK AND ISSUED A FRAUD ALERT WHICH IS NOW PENDING INVESTIGATION. MORAL OF THIS STORY DO NOT SEND ANY MONEY TO THESE GUYS WITHOUT READING THE CONTRACT FIRST AND DO NOT PAY ANY MONEY TO COMPANIES THAT REQUIRE A DEPOSIT BEFORE FINDING YOU A TRUCK.
Shipment Details
Origin State:
California
Pickup:
Not Provided
Destination State:
North Carolina
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
C315423
Quote or Order Cost:
$350