To Whom it May Concern- While we regret that the Customer is unhappy with the service. Upon checking, we have the First Available Pick Up Date scheduled as 6/06/2020. As per the contract you have signed with us - When a customer provides a first available pickup date Ultimate Transport 123 has 10 business days from that date to dispatch a driver to pick up the assigned vehicle. We fulfilled our agreement by dispatching a driver twice - 06/08/2020 12:12:17 PM:Dispatched and 06/10/2020 03:00:17 PM:Dispatched - You were assessed required reservation on 06/08/2020. Customer cancelled the transport. As per Cancellation policy, If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. Also, we have attempted to contact Martin to no avail, and ask him to contact our office to discuss this further 1-888-885-9123 x 732. Respectfully, Ultimate Transport 123