Company Response Review Report Review
Do NOT Use this "Broker" — Absolute SCAM.

Johnathan Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 11/28/2022 8:18:00 AM
To preface: my attorney is sending them a demand letter for monies owed, plus expenses. Horrible company. 1.) I paid a $200 deposit, and "Jason" from this company drew up a $900 contract. Balance Due Upon Receipt of vehicle would be $700 cash to the driver. Contract signed. 2.) Booking was postponed for two days later due to a driver falling off/refusing the route. No big deal. A revised contract was made for $1300 due to the above and "difficulty" finding another driver. $1100 now Due Upon Receipt for vehicle ($400 more). Now I am upset. Nonetheless, contract signed. 3.) Vehicle arrives. Due upon receipt? $1300 cash. Total paid? $1500. Contract between US Car-Go Freight LLC and Driver was $1300. 4.) Two contracts were drawn and signed with different pricing and 3 Parties involved: first contract being my myself and US Car-Go Freight LLC stating $1300 total (and $1100 Due Upon Receipt of vehicle). Second contract stating $1300 Due Upon Receipt between US Car-Go Freight Logistics LLC out of Tampa, and Jana Transportation Inc out of Philadelphia. I was formally scammed for $200 when US Car-Go Freight Logistics LLC could have simply refunded the $200 and moved on to the next customer. What was $900 turned into $1500 with a sob story. Now my attorney is involved. Stay away from this company.
Shipment Details
Origin:
Salinas, California
Pickup:
Late
Destination:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30426327-CG
Quote or Order Cost:
$1500

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/31/2023 12:06:00 AM
We deeply regret the frustration you've experienced. We apologize for the discrepancies and confusion caused by the multiple contract changes. Price variations stem from industry estimates and driver availability, and we understand your disappointment. All terms are detailed in the signed contract. We negotiated the best deals for you, but unfortunately, the driver cancelled the shipment, necessitating the search for an alternative driver. Regarding the $200 deposit, we apologize for any inconvenience. A refund of $200 has been processed to your original payment method. We want to assure you that we're committed to providing reliable and transparent services. Our intention is to offer the best possible experience, and we sincerely apologize for any misunderstandings. For further assistance, please reach out to us at (customersupport@uscargofreight.com). We appreciate your feedback, and we're here to address your concerns. Your satisfaction is our priority, and we aim to rectify this situation. Thank you for bringing this to our attention.