Vehicle Delivery
Dave K
Submitted this review about
TFX International
Review made Live: 2/23/2021 7:32:00 PM
Very disappointing.
I am sure TFX is great if nothing goes wrong. It is possible that things rarely go wrong so it's a pity that, when they do, TFX doesn't respond appropriately. In this particular delivery, it is clear that professional after delivery care was not provided and those involved have let down the other departments within TFX that did do a good job.
My experience is of a three week shipment by TFX from Florida to Alberta of a very well kept, 21 year old luxury car I had purchased. Up to the point of delivery to me, I was expecting to give 4-stars to TFX, with only minor issues eliminating the fifth star. The following describes why I am giving only 1-star.
The car has ceramic coating and had been detailed inside and out shortly before pickup. On delivery, it was clean and shining, as I expected, but there were two problems: the delivery driver pointed out a serious scratch on the front bumper; and I discovered a broken park brake release handle, lying on the front passenger's seat.
The BOL (Bill of Lading) condition report, prepared by TFX at pickup and signed by the seller's wife (the seller was in hospital - both are elderly), stated it was prepared in "poor lighting"; the car was "dirty"; had "polish marks" (eh?) and there were scratches in eleven locations. I cannot see a mark on the BOL at the location of the serious scratch and it did not mention the broken brake release handle. Neither of these things seem to bear any relevance to TFX. I am satisfied that the seller, who had provided me with photos of blemishes on the car, would have told me about the serious scratch on the bumper and would have said if the brake release handle had been broken during his care. He was not aware of either.
I wrote to TFX about these issues. TFX's responses have been disappointing, defensive, disparaging and dismissive. In essence, TFX claims the BOL indicates the serious scratch and is a legally binding document; that the brake release was already broken; and the scratch could have been caused by a shopping cart. TFX also claimed they had cleaned the car (perhaps this is why some of the scratches indicated on the BOL are no longer visible). I was promised a pdf of the BOL (I haven't received it) and, most importantly, photographs of the car taken by the TFX driver at pickup. I am now expected to believe the driver deleted the photos "since the vehicle had already been delivered he had deleted them to save precious memory space on his phone"! Seriously?!
If TFX had contacted the driver, why did the driver delete the photos? If TFX did not contact the driver, why not: TFX had a genuinely concerned customer to placate. I am reminded of the Price Pritchett's famous adage, "Everyone makes honest mistakes but there's no such thing as an honest cover up!" Thirty years ago, I would have taken aggressive action against TFX, to recover the costs of detailing and replacement. Today, I am advised to avoid this kind of stress ... but I can still share my experience.
Whatever may be your reason for using TFX, my advice is to ensure you take your own detailed photos at the same time the pickup driver takes his.
Ergo, one star for this job.
