Company Response Review Report Review
Good Until Deposit Made

DJ Submitted this review about TD Auto Logistics (FL)
Review made Live: 9/16/2015 3:23:00 PM
I transport a bunch of vehicles, so when I received a good quote from a company with good reviews, I didn't hesitate to hire them. The rep was in proper contact with me until the vehicle was assigned and the deposit was taken. After that communication was basically non existent. My car was delayed 5 days . I contacted the rep who basically ignored my messages afterwards. I guess they only care about your vehicle until they get their cut. I know not to deal with them next time. Highly disappointed since I was expecting them to live up to the rating on the site. Any broker can make a booking, its how you treat the customers afterwards that sets you apart.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44080-IM
Quote or Order Cost:
$700

Car Condition
  • Vehicle was dirty
Company Response
Dominic Dellagatta from TD Auto Logistics (FL) Submitted this response.
Response Date: 9/16/2015 4:12:00 PM
The only reason DJ is upset is because the truck had a mechanical issue which caused a delay in the transport. I contacted the driver and was informed that the truck had to be fixed and he would be delayed. Every customer was informed who had a car on that specific trailer but dj wasn't happy about it either was I but when shipping a car 1,800 miles sometimes the truck breaks down and it gets delayed which I can't control. Somethings are just out of my hands. I can't control the weather, traffic, road conditions or mechanical issues.