HORRIBLE!! DO NOT USE! SHIPPED TO WRONG PORT! I got a quote from them to ship my new truck from a dealership in Texas to Nawiliwili Harbor on the island of Kauai, HI. I agreed to the quote and sent them the down payment. Everything went fine until my truck arrived on a DIFFERENT ISLAND (Oahu - Honolulu Harbor) two weeks ago. The shipping update said "ready for pickup".....HUNDREDS OF MILES AWAY ACROSS AN OCEAN??! Upon calling Stars & Stripes I was told they chose to ship it to Honolulu because it was a "bigger port". I was also told they didn't understand what I was complaining about since they "held up their end of the contract by getting the truck to Hawaii" (WHAT?!) Again....hundreds of miles away across an ocean!? Mind you, I was very clear from the beginning what port I needed it shipped to. That was part of the original quote. Now, given the opportunity to fix the problem and get my truck to me on the next Young Brothers ship they are refusing. They said they "don't have the money for it" ($400). Now I have to wait a whole extra week in addition to the two weeks It's just been sitting at the wrong port. Too bad they don't see the value of using $400 to make an upset customer happy.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
129730-NF
Quote or Order Cost:
$1700
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