Company Response Review Report Review
Double Price

Liz Submitted this review about Sonic Auto Transportation
Review made Live: 4/26/2022 7:56:00 PM
Sonic Auto Transportation signed a contract with us four weeks in advance of our needed shipping date. They were priced similar to other transport companies. We needed my aging mother's car shipped from CA to TX to accommodate her wheelchair. I received confirmation a week out, the day before and the day of shipping. At the time the driver supposed to show up, I got a cancelation notice via text. No one would call me back until the next day. When they finally called, I stressed I needed the car by a certain date, they said they could do it, but it would be double the cost from $1,000 to $2,100. This was true extortion. I have since shipped with another company and had a smooth experience. Do not use this company.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1,000
Quote or Order Cost:
$2100

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 4/27/2022 2:19:00 PM
Dear Liz, we appreciate your detailed feedback. On behalf of the entire Sonic Auto Transportation Team, we would like to apologize for the inconvenience caused. We always try to communicate properly and stick to all our customers' requirements. We are so sorry we couldn't do that this time. As for the price change, the price provided was just an option for the only available driver on your route. We always keep our customers updated on their options. We are terrified by the negative experience you faced. Please, accept our apologies. We will investigate your order and offer a suitable resolution. Thank you for your time!